Oscaro Return Policy
Our goal is to make it quick and painless, so you can make your decision without agonizing over every detail. We take great pride in our industry-leading return policy: no hidden fees, no pages of fine print. Just our promise to get you the right part in your hands as quickly as possible.
If something is not right with your order, Oscaro offers up to 90 days to return an uninstalled (new) part if you are not completely satisfied or if your plans change.
- You have 90 days (from purchase date) to request a return (excluding CORE returns)
- Oscaro pays the return freight (excluding CORE returns)
- Zero restocking fees
- Refunds will be processed within 30 days of Oscaro's receipt of the returned items
- Returns received within 60 days will be refunded via the same method of payment
- Returns received after 60 days may be refunded via Oscaro check
A CORE Charge is similar to a recycling deposit collected at the time of purchase. As CORE parts can be remanufactured by specialists to meet original equipment (OE) specifications, we encourage you to return your CORE parts. Recycling previously used parts is good for the environment and helps reduce the cost of your repairs.
The CORE Charge collected at the time of purchase will be refunded once the original part has been received. While we gladly pay for freight on any other types of returns, you are responsible for all shipping charges on CORE returns.
The CORE part must be fully assembled and include all components that were received with the new item. Please drain any fluids from unit and use the new box also make sure all components are included.
Once your CORE return request has been approved, you will receive an email from our Customer Service team with a shipping address. The shipping address location will vary depending on where you live to accomodate for the lowest freight cost as possible. Take the CORE to the shipper of your choice and send us your tracking number so that we can expedite your refund.
If you have a failed part that is covered under the Oscaro or the Manufacturer's warranty, please contact an Oscaro Customer Service Advocate as soon as you discover the failure. We will work with our Manufacturer Partners to replace the part under warranty as quickly as possible.
Oscaro takes great pride in our industry-leading return policy. We ask that you assist us in keeping our prices low by ensuring that any returns you send to us are in the condition that you would accept for use in your own car. Cases of missing components, damage or soiling, may impact the completion of the refund.
If the part is not in acceptable condition, a Customer Service Advocate will contact you to determine your desired course of action.
Get Help From Our Customer Service Team
2 easy ways to get help with your return process:
- Email us at email@example.com
- Call us toll-free at 855.867.2276
We Can Help!
Need help? Our mechanically trained experts are ready to help you every step of the way. Our customer service team is available through phone, chat or email Monday – Friday 7 am – 5 pm (Pacific Time).
Call us today at: 855-592-9378.